Jetstar announces major changes for Australian customers: Here’s what you need to know so you don’t miss your next flight
- Jetstar announces several changes for flights
- Check-in, bag drop and boarding times changing
Jetstar travellers will need to arrive at the airport earlier from next week onward as the budget carrier struggles to improve punctuality.
In an email to customers, the airline said check-in, bag drop and boarding gate closure times will be changed from May 23.
For domestic flights, check-in and bag drop will close 40 minutes before departure, from 30 minutes previously.
International flight check-in and bag drop will now close 60 minutes before a flight, which is 15 minutes earlier than the previous time.
Boarding gates will close 20 minutes before departure for all flights – five minutes earlier.
In an email to customers, Jetstar said check-in, bag drop and boarding gate closure times will be changed from May 23
Jetstar boarding gates will close 20 minutes before departure for all flights – five minutes earlier
‘These new times will help prevent delays and help us get you to your destination as soon as possible,’ an email to passengers said.
‘We know our performance hasn’t been up to scratch and we are working hard to boost punctuality and reliability,’ Jetstar’s chief operating officer Matt Franzi said.
‘To improve our performance, we’re also recruiting more airport staff, cabin crew and engineering team members and making changes to our check-in, bag drop and boarding times, to bring them in line with other low-cost carriers around the world.
‘Everyone across the airline is committed to getting Jetstar to its best while delivering the lowest possible fares so our customers can fly to more places, more often.’
It comes after Jetstar celebrated its 19th birthday with free returns on select domestic and international flights.
‘Whether you’re 19 or 91, the airline wants Aussies to ‘feel 19 again’ by booking on one of the 59 domestic and 28 international routes,’ a Jetstar spokesperson said.
The sale included domestic routes like Sydney to Melbourne.
Other routes included in the sale include Melbourne to Hobart and Perth to Adelaide.
Some international sales, to places like Bali and Thailand, were also been included in the sale.
Jetstar Group CEO, Stephanie Tully, said the airline’s free-return sales were very popular.
‘From day one, Jetstar’s been offering great low fares so Australians can fly more often. On our 19th birthday, we are as excited and as passionate as ever about making travel affordable for more people,’ she said.
