It’s the go-to mobile network for millions of people across the UK.
But it appears that Sky Mobile is having problems this morning that have left hundreds of users unable to access the internet on their smartphones.
The tech giant took to X (formerly Twitter) to confirm the issue, writing: ‘We are aware that some Sky Mobile customers are experiencing issues with their 3G/4G/5G services.
‘We are investigating the issue and we are sorry for any inconvenience this may be causing.’
On social media, customers have been left fuming over the internet provider’s ‘patchy’ service.
It’s the go-to mobile network for millions of people across the UK. But it appears that Sky Mobile is having problems this morning that have left hundreds of users unable to access the internet on their smartphones
Sky confirmed that some customers are experiencing issues with mobile internet services and say they are investigating the issue
Today’s outages follow a similar service disruption that left hundreds of users unable to access the internet for five hours earlier this week.
According to Down Detector, disruption may have begun yesterday evening as more than 200 users reported experiencing outages.
Reports dipped overnight as customers slept but have leapt back up this morning with 273 outage reports at 09:09 am BST.
The number of users experiencing issues continues to climb as the morning goes on, jumping from only 154 reports at 07:39 BST to 247 just an hour later.
On X, formerly Twitter, on enraged Sky Customer wrote: ‘Sky Mobile is down again! Such patchy service this week @SkyHelpTeam what’s going on?!?’
‘Sky Mobile is down for a second time this week. When do you expect this to be resolved please?’, asked another.
According to Down Detector, the disruption may have begun last night and has now reached more than 260 complaints of service outage by 8:28 am BST
On X, formerly Twitter, Sky customers have complained about the patchy service
Others pointed out that this is the second time Sky’s internet services have down down this week
The timing of the outage has come as a particular inconvenience for those who work from home or rely on the internet for their work.
On X, one commenter wrote: ‘Sky mobile is down in Leeds. I have a phone that won’t work for anything if I turn off my WiFI and I need to leave for work soon.’
Another added: ‘Sky Mobile is down today too so if I’m not on the work Wifi, non one can contact me!’
Of those who have reported experiencing issue 68 per cent report having issues with their internet and 26 per cent say they have had issues with their mobile phone.
The issues also appear to be affecting a very small number of Sky TV customers as 5 per cent of reports on Down Detector say they have had a problem with television services.
Some customers have complained that the timing of the outage has been particularly disruptive as they prepare to begin work
Other social media users have said that no one will be able to contact them for work due to the distruption
The service issues appear to be spread over the country, although Down Detector reports suggest that local disruption may have come at different times.
London and Manchester have been the most affected areas in the last 24 hours.
However, Manchester appeared to suffer the worst of the service disruption yesterday into the evening while London has been seeing internet services affected more this morning.
