Sainsbury’s shoppers have been left without online deliveries after the store was hit with technical issues.
The supermarket chain has confirmed an IT problem has meant hundreds of online shopping orders were cancelled, according to The Sun.
More than 500 shoppers have reportedly had issues with Sainsbury’s online service, according to Downdetector.
Several enranged shoppers have taken to X (formerly Twitter) to air their frustrations after their shopping did not arrive this morning.
One customer penned: ‘Sainsbury’s My delivery was due between 07.30am and 08.30am. It didn’t show, and I’ve had no email, and my card hasn’t been charged.
Hundreds of Sainsbury’s customers have been left without their online orders this morning after the chain was hit with technical issues (file)
More than 500 Sainsbury’s customers have reportedly been left without their online deliveries this morning (pictured: Downdetector graph illustrating the reports)
‘Are you able to advise, please?’
A second chimed in: ‘Just adding myself to the list of clients expecting a delivery and ghosted by this morning.
‘No order confirmation, no answer to DMs, call centre just hangs up. How does this keep happening??’
Another added: ‘Hi my online order hasn’t arrived. I’ve tried calling customer services but just get cut off. Any advice on how I can find out what’s happened.’
‘@sainsburys Apparently my order has been cancelled but I’ve not received any notification of this and cannot get to speak with anyone about it as my call keeps getting ‘ended’,’ one shopper wrote.
One upset customer said: ‘The absolute cheek of Sainsbury’s completely ghosting their customers about their delivery’s being cancelled today.
‘I live in a rural area they haven’t even bothered to phone, text or email me about my order being cancelled this morning. Disgusting service.’
‘Sainsburys , no delivery, no confirmation, and on hold to talk to someone but no one answering. Help,’ begged another.
Another disgruntled shopper asked: ‘Sainsburys I will ask you again. Where is my order. Can you please reply to one of my tweets?’
One customer quipped: ‘Sainsburys I’m sensing a pattern. Got up early to wait for delivery. No confirmation email. No delivery. Really, really unhappy.’
Responding to one of the complaints, the Sainsbury’s social media account said: ‘I’m sorry for the tech issue.
Several disgruntled customers have taken to X to share their annoyance after being left without their groceries this morning (file image)
A Sainsbury’s spokesperson said they have contacted and apologised to customers impacted by ‘small’ IT issue (file image)
‘We’re aware there is an issue and we’re working to have it fixed ASAP. At this stage I wouldn’t be able to confirm when your deliver will happen.’
A Sainsbury’s spokesperson said: ‘A small technical issue affected some groceries online orders this morning.
‘We have contacted these customers directly to apologise for the inconvenience.’
This comes shortly after a Sainsbury’s top boss apologised to customers for an IT meltdown that left thousands of shoppers without their groceries in March.
The ‘technical issue’ created chaos on one of the busiest shopping days of the week – a Sunday.
The grocery chain cancelled online orders and couldn’t accept contactless payments – so shoppers either had to use a physical card or pay in cash.
Customers, who already faced long queues at the tills, were forced to desperately queue at nearby ATMs, but many machines ran out of cash due to the dramatic uptick in withdrawals.
This comes after an IT glitch in March resulted in the grocery chain cancelling online orders and couldn’t accept contactless payments (Pictured: A self-service till at a Sainsbury’s in London that could only accept cash payments)
CEO Simon Roberts sent an email to all shoppers confirming the ‘affected systems are now back online’ and stores continue to be open and ‘fully operational’ at the time.
He apologised to ‘every customer’ that was impacted by the IT failure in March and revealed that any shopper whose online order was not delivered will receive a voucher in the coming days in help make up for the ‘inconvenience’.
During the retailers previous IT meltdown, Sainsbury’s confirmed it would contact all customers affected by the glitch.
If your technical issue is not resolved, you can contact Sainsbury’s by calling 0800 328 1700.
